Support Center

Azul offers world-class Technical Support Services to help ensure that your Azul products provide ongoing business value and benefit from the most up-to-date releases. Our highly trained and experienced customer engineers are available to assist you in your successful development and deployment as well as ongoing support of your solution.

Azul customers have access to the Azul Support Site, a dedicated customer-only web site, designed to help troubleshoot problems and provide product documentation. Customers can also obtain the latest FAQs and download existing products and upgrades. For all technical questions, please have your authorized contacts open a case, so our customer support engineers can quickly assist you.

Support Cases

Access and manage your Support Cases.

Use your individual username and password to login to the website.

(Note: You will be redirected to the salesforce.com website for access to support cases.)  

Software Downloads and Documents

Access and download your Software Downloads and Documents.

Use the ftp username and password to connect to this website.

Azul FTP Site

Access the Azul FTP Site.

Use the ftp username and password to connect to this website.

General Support

If you lost your password, please contact customer support directly:

Email: support@azulsystems.com

Toll Free: 1.800.258.4199